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ISO 9001 · Quality Management

Quality that survives the handover.

Controlled documents, non-conformances that raise real corrective actions, supplier performance and management review — with the records already in the order 9001 asks for them.

Quality management dashboard in Teammate App

TEAMMATE

Raising a non-conformance on the Teammate App mobile app
ISO 9001 — Quality Management

Your process works. The paperwork proving it doesn’t.

Procedures exist in four versions, non-conformances get fixed in conversation, and management review is assembled the night before.

Everything carries a date

Who did it, when, and what they attached — recorded as it happens, not reconstructed later.

Everything links backwards

A corrective action points to the finding, the finding to the inspection, the inspection to the form.

Filter by clause

Tag records against the clause they satisfy, then export the pack the auditor asked for.

Clause map

Where each clause actually lives.

Not a feature list — the modules your auditor will end up opening, clause by clause.

Clause register · ISO 9001:2015

Hover a clause to open it

1–3Reference terms3 parts
4Context of the organization4 parts
5Leadership4 parts
6Planning3 parts
7Support7 parts
8Operation7 parts
9Performance evaluation5 parts
10Improvement3 parts

Clause 1–3

Reference terms

The three opening clauses set what the standard covers and the language the rest of it is written in. Nothing is recorded against them.

1Scope — quality management systems
2Normative references
3Terms and definitions

How Teammate assists

The whole platformTeammate supports the implementation and ongoing maintenance of the standard, and sits underneath it as the place every record required by the clauses is captured and kept.
Built by practitionersConfigured by people who ran management systems before they built software, so the structure follows the standard rather than a generic form builder.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 4

Context of the organization

Your interested parties, your scope, and the processes that make up the system.

4.1Understanding the organisation and its context
4.2Understanding the needs and expectations of interested parties
4.3Determining the scope of the quality management system
4.4Quality management system and its processes

How Teammate assists

External PartiesCustomers, suppliers and regulators with their requirements recorded.
Document ManagementScope and process documentation, version controlled.
Reports & ChartsProcess measures drawn from the registers, not re-typed.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 5

Leadership

Commitment, policy and who is accountable for what.

5.1.1Leadership and commitment — general
5.1.2Customer focus
5.2Quality policy
5.3Organisational roles, responsibilities and authorities

How Teammate assists

NoticeboardQuality policy issued and acknowledged by name.
Human ResourcesRoles and authorities recorded against each position.
Document ManagementPolicy under version control with an approval trail.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 6

Planning

Risk, objectives and how changes get planned rather than absorbed.

6.1Actions to address risks and opportunities
6.2Quality objectives and planning to achieve them
6.3Planning of changes

How Teammate assists

Risk ManagementRisk register covering process and product risk.
Reports & ChartsObjectives tracked against live data on a dashboard.
Task ManagementChange actions owned, dated and closed out.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 7

Support

People, equipment, knowledge and documented information.

7.1.1Resources — general, people and infrastructure
7.1.5Monitoring and measuring resources, including calibration
7.1.6Organisational knowledge
7.2Competence
7.3Awareness
7.4Communication
7.5Documented information and its control

How Teammate assists

AssetsCalibration and verification of measuring equipment, with certificates.
Human ResourcesCompetence, training records and role requirements.
Document ManagementCurrent versions only, with read receipts.
NoticeboardInternal communication that leaves a record.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 8

Operation

Requirements, design, suppliers, production and nonconforming output.

8.1Operational planning and control
8.2Requirements for products and services
8.3Design and development of products and services
8.4Control of externally provided processes, products and services
8.5Production and service provision, identification and traceability
8.6Release of products and services
8.7Control of nonconforming outputs

How Teammate assists

Online FormsProduction, inspection and release records completed in the field.
External PartiesSupplier approval, evaluation and re-evaluation on a schedule.
Task ManagementNonconforming output dispositioned and tracked.
Document ManagementWork instructions and drawings at their current revision.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 9

Performance evaluation

Customer satisfaction, internal audit and management review.

9.1.1Monitoring, measurement, analysis and evaluation
9.1.2Customer satisfaction
9.1.3Analysis and evaluation
9.2Internal audit
9.3Management review

How Teammate assists

Reports & ChartsTrends by site, process and cause, ready for the review meeting.
Online FormsCustomer feedback and complaint capture.
Audit InspectionThe audit programme, findings and evidence in one place.
Task ManagementReview actions with owners and dates.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause 10

Improvement

Nonconformity, corrective action and what actually improves.

10.1General
10.2Nonconformity and corrective action
10.3Continual improvement

How Teammate assists

Online FormsNonconformance raised at the point it is found.
Task ManagementRoot cause, action and verification against the original NCR.
Reports & ChartsRepeat causes visible before the auditor finds them.

Nothing to evidence here — this clause sets the terms the rest of the standard is written in.

Clause references are to ISO 9001:2015. This map is a guide to where records sit — it isn’t a certification guarantee, and your certification body has the final say.

Getting there

Whether you’re certifying or maintaining.

Going for certification

We set the structure up with you, load your document register, and get non-conformance and audit workflows running before the stage 1 audit.

  • Gap review against the standard
  • Templates for the required registers
  • Internal audit schedule built in

Already certified

Surveillance audits stop being a fortnight of preparation. The document register is current and the corrective actions are already closed with evidence.

  • Migrate your existing document register
  • Non-conformances tracked to close
  • Run 9001 alongside 45001 and 14001

The other standards

45001

Health & Safety

Hazards, incidents, participation and worker safety.

14001

Environmental

Aspects and impacts, obligations, monitoring and reporting.

27001

Information Security

The standard Teammate itself is certified against.

22000

Food Safety

HACCP plans, prerequisites, verification and traceability.

17025

Labs

Calibration, method validation and analyst competence.

13485

Medical devices

Design controls, CAPA, complaints and traceability.

Bring your document register.

We’ll put a handful of procedures under version control on the call and show you the approval and acknowledgement trail.

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